Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you any refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Your satisfaction is important to us. For this reason, if the order does not meet your expectations it can be returned upon agreement on our part. In this case, the shipping costs, both for delivery and for the return of the order, are charged to the customer. The price of the product would be fully refunded.

If you wish to return a product, please contact us first at mailto:ceramics@terramani.ch. We will provide you with the necessary information for the return. In the event that an order is returned without our agreement the full price of the order and shipping will not be refunded. If the contents of the package are damaged or broken during delivery, the price and shipping fees will be refunded. If this happens, please contact us at mailto:ceramics@terramani.ch and send us photos of the damaged content.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Delivery

It is the responsibility of the customer to enter the correct delivery details during the online order. In the case that the wrong address was entered, the order and the shipping fees will not be refunded. All extra costs of package return and postage are the responsibility of the customer. Terra e Mani is not responsible for any tax or fees that might be added to international orders.

Shipping returns

To return your product, you should mail your product to:

Terra e Mani
Binzmühlestrasse 49a
8050 Zurich

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Do you need help?

Contact us at mailto:ceramics@terramani.ch for questions about refunds, returns.